With 100 million thoroughly committed Prime customers, and numerous studies finding that more than half of all product searches start on Amazon.com, it is no wonder that so many small and mid-sized businesses have turned to it to find new customers. But is Amazon a good, reliable partner for SMBs to do business with.
Pro: It’s fairly easy to get started on Amazon Marketplace
Getting launched as a seller on Amazon is straight forward, but easier in some categories than others where prospective sellers must be approved and meet specific selling requirements. Getting started is certainly easier than setting up your own website and warehousing infrastructure. Create your product listing, send inventory to an FBA (Fulfillment by Amazon) warehouse, and you are in business.
With newcomers pricing low to lure buyers away from established sellers. It has gotten increasingly hard to be found on Amazon, as it has been flooded with products from internet marketers and 'me too' products attempting to game the system, It’s a constant battle to fight counterfeits and listing ‘hijackers’ have been growing, referring to companies that try to sell substandard products using a reputable company’s listing.
Con: Unscrupulous sellers can steal your listings
This seller found out about hijacking the hard way, by losing sales but still getting the bad reviews. Copycats ‘gamed the Amazon system’ with us to try to gain market share. They list counterfeit products under our legit ASIN (item number) on Amazon, thus using the original brand's marketing to get attention to their product.
Pro: Good for companies with unique product and adequate profit margins
For companies that have exclusive products, Amazon Marketplace can be a good partner. If you are selling products with relatively low mark-up, it makes no sense at all to list your products on Amazon. They charge anywhere from 15-20% of the sale price in addition to the listing fees. When your margins are low, you simply can’t afford to give it all to Amazon.
Companies with unique brands need to be alert to the possibility of their distribution partners recognizing the potential of Amazon’s reach.
If business owners refuse to sell themselves on Amazon and stick with traditional distribution, eventually someone else will buy the product wholesale and sell it on Amazon themselves, keeping the profit that would otherwise be yours.
Con: Amazon is greedy
A 12-year veteran selling on Amazon, Adam Watson of Hollywood Mirrors, who reported growing business to over $3 million a year there, has abandoned the site because its commissions are too high and the demands for free delivery cut into profit margins. Further rampant competition on Amazon itself were forcing sellers to market down prices even further. “This resulted in our company being busy fools,” Watson says. “We were turning over a large amount, but there was next to no profit at the end of it all.”
“There is a reason Jeff Bezos is the richest man in the world. It’s from creating this perfect business model,” he adds with Amazon and company holding all the cards.
Con: Amazon owns the customer relationship
Amazon Marketplace may be a way for SMBs to sell more product to more people, but ultimately Amazon owns the customer relationship. “You can’t remarket to Amazon or actively sell to them in the future. They are Amazon customers,” Watson affirms.
Con: SMBs still responsible for customer care and feeding
Regardless of whether companies use Amazon’s FBA program or not, they are still ultimately responsible for customer satisfaction. “If any customer service issues arise, you have to resolve them quickly,” says Rick Lite, of Stress Free Book Marketing, that works with authors. “Sellers are rated by the customers, so if you aren’t ready to deal with customers, this is not the best option for you.”
Those customer reviews are the key that unlock success on Amazon Marketplace. “As a small company located in the center of Ohio, it took a solid three months of trial and error to find out which of our products would work on a national level,” says Michael Russell, of Ratchet Straps, selling tie down hardware.
“Overall, we found out reviews are key. Reply to your customers and if they have a problem with your products, you must work with them, whether it be shipping them a new product, returning the old product, or whatever it ultimately takes to have the customer feeling happy and coming back. In terms of SEO and sales, the most important thing is having good reviews.” He goes on to add that currently his company is doing six figures a month through Amazon.
Pro: Get with Amazon or get left behind
This personal care products company relies on Amazon for the bulk of its business and is doing quite nicely thanks to it. “Amazon has helped to grow our business immeasurably. Amazon is not only the dominant force behind e-commerce right now, but behind commerce in general,” says Nate Masterson, marketing manager for Maple Holistics. “While it’s important for every small business to build and maintain their own retail website, you simply can’t compete with the number of eyes that can find your product on Amazon.”
Masterson believes SMBs must get on board Amazon or get left behind. “Not only would I recommend becoming an Amazon Marketplace Partner to small businesses, I would argue that becoming established as an Amazon Marketplace Partner is imperative to the future success of any small business. Amazon only continues to grow and the propensity of global consumers to look to Amazon to make purchases only continues to grow. Amazon is the future (if not the present), and businesses will either adapt to it or get left behind.”
Con: Forewarned is forearmed
While Amazon offers customer reach that is unimaginable through any other marketplace, including the potential for global distribution, success isn’t easy or guaranteed. Along with many stories from small businesses that have done well on Amazon, there are just as many of businesses that have lost.
“I have worked with Amazon for 12+ year and have a love-hate relationship with them,” says Lite of Stress Free Marketing. “I have made a lot of money and enjoyed the convenience of their service, but how they treat their vendors is another issue,” he continues, referring to the difficulty of resolving problems if Amazon pulls the plug on a particular merchant account.
“Amazon can shut your selling account down if you infringe on their policies, so it is not a stable business. It can be difficult to reinstate your seller account, making it a fragile situation to base a business on and it is easy to get suspended,” Watson of Hollywood Mirrors warns.
For small and mid-sized businesses, selling through Amazon Marketplace is a gamble. It can offer unmatched potential for sales, if managed properly and the SMB seller can control costs to give Amazon its hefty cut. But at the end of the day, the house always wins.